Shipping Policy – United States and Canada

Distreo ships orders to addresses within the United States and Canada.

Shipping Charges

Shipping charges are normally paid by the customer and are calculated based on the selected delivery method, destination, package size and weight. The applicable shipping cost will be displayed at checkout before the order is confirmed.

From time to time, Distreo may offer free shipping as part of specific promotional campaigns. Free shipping applies only during the stated promotional period and subject to any conditions communicated as part of the campaign, such as a minimum order value, eligible products or eligible delivery areas.

Delivery Options

Customers may select one of the following delivery options, where available:

United States

• Standard Shipping: estimated delivery within 3–7 business days.

• Express Shipping: estimated delivery within 1–3 business days and subject to a higher shipping charge.

Canada

• Standard Shipping: estimated delivery within 5–9 business days.

• Express Shipping: estimated delivery within 3–5 business days and subject to a higher shipping charge.

Delivery estimates begin once the order has been dispatched. Business days exclude weekends and public holidays.

The available shipping methods and final charges will be displayed at checkout. Certain products, destinations or oversized shipments may not qualify for express or promotional free shipping.

Order Processing and Tracking

Once an order has been dispatched, the customer will receive a shipping confirmation containing tracking information, where available.

Orders containing multiple products may be delivered in separate packages.

Customs Duties and Import Charges

Orders delivered to Canada may be subject to customs duties, import taxes, brokerage fees or other charges imposed by Canadian authorities or the shipping carrier.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

Delivery Delays

Delivery times are estimates and are not guaranteed. Delays may occur due to customs procedures, carrier disruptions, severe weather, high order volumes, public holidays, incorrect delivery information or other circumstances outside Distreo’s reasonable control.

Distreo is not responsible for delays caused by customs authorities or the shipping carrier after an order has been dispatched, but we will assist customers in obtaining available delivery information.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address. Distreo is not responsible for orders delayed, returned or lost because of incorrect or incomplete information provided by the customer.

Additional shipping charges may apply if an order must be resent following an unsuccessful delivery caused by incorrect address information or the customer’s failure to accept the delivery.

Damaged or Missing Shipments

Customers should inspect their order upon delivery. Any visible damage, missing products or delivery issues should be reported to Distreo as soon as possible, together with the order number and photographs of the package and affected products.

For assistance with an order, please contact us through the contact details available on our website.

Distreo reserves the right to update this Shipping Policy at any time. The policy applicable to an order is the version published on the website when the order is placed.